Privacy Policy

Effective Date: 16th May 2025
Company: IBCTEC Ltd
Registered Address: 119 Fairmead Crescent, Edgware, Middlesex, Ha8 8yr, United Kingdom.
Company Number: 09126825
Contact Email: info@ibctec.co.uk

1. Introduction

This Privacy Policy explains how IBCTEC Ltd ("we", "our", or "us") collects, uses, and protects your personal data when you visit our website, use our services, or otherwise interact with us.

2. What Information We Collect

We may collect the following types of personal data:

Full name and contact details (email address, phone number)
Company name and role
Billing and payment information
Technical data (e.g., IP address, browser type, device information)
Any other information voluntarily provided via forms or emails

3. How We Use Your Information

We use your information to:

Deliver and manage our software services
Respond to enquiries and provide customer support
Process payments and invoices
Maintain business records and comply with legal obligations
Improve our website and services
Send relevant updates, offers, and content (only with consent)

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

Performance of a contract
Legal obligation
Legitimate interest
Consent (for marketing communications)

5. Data Sharing

We do not sell or rent your data. We may share your information with:

Service providers (e.g., hosting, email, payment processors)
Professional advisers (e.g., accountants, legal advisors)
Government or regulatory authorities when required by law

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements.

7. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner's Office)

8. Data Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, unauthorised access, disclosure, or destruction.

9. International Transfers

Where we transfer your data outside the UK, we ensure adequate safeguards are in place (e.g., Standard Contractual Clauses) to protect your information.

10. Cookies

Our website may use cookies to enhance user experience and collect analytical data. You can control cookies via your browser settings. See our Cookie Policy for more.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at: [Insert Contact Email]